Statistics: what DOT-COMmunICaTions achieved in 2008

DOT-COMmunICaTions supported and assisted 42 third sector organisations within the Borough and, in the process maintained and supported 146 computer systems.

Of the organisations, DOT-COMmunICaTions supported throughout the year

  • 27 were local voluntary and community organisations
  • 11 were not-for-profit social enterprises with voluntary sector aims
  • 04 were faith organisations.

16 of these organisations elected to use pay-as-you-go services rather than opt for a service contract at this time.

Of the 22 survey forms returned by our clients, (a 52% reply rate), an extremely positive 100% stated themselves very satisfied with ALL aspects of our service, including helpfulness of staff, avoiding unnecessary jargon and treating their problem(s) with respect and knowledge and professionalism of our staff as well overall satisfaction.

Throughout the year, we provided our clients with 103 on-site service visits including initial health checks (but not including telephone advice and remote support calls) and 40 other visits or sessions, as well as 22 in-house repairs and provided a variety of web design services to 8 of our clients.

We calculate that we saved our client organisations over £18,000 in the year with each client saving an average of £250 each time they used our services (not including return service visits, advice calls and remote support).

The biggest savings were in services provided by DOT-COMmunICaTions itself followed by reductions in the cost of licensed software obtained through us.

In 2008, 3R-iT handled over 15.7 tonnes of unwanted IT equipment from within Calderdale intended for landfill, with over 80% of that material being refurbished and reused to benefit local community groups, and individuals on low income, through the Microsoft Authorised Refurbisher scheme.

The remainder of the material was broken down into base components and properly recycled through local WEEE (Waste Electrical and Electronic Equipment) recyclers. For example, the plastic from the cases was separated out and sent to i-Plas in Halifax to be remade into plastic furniture.

In addition, 3R-iT carries out a weekly collection of cardboard and packaging from a number of local businesses for reuse as packaging for our refurbished equipment, further reducing landfill and saving donor businesses disposal charges.

Celebration

DOT-COMmunICaTions, primarily through 3R-iT, provides employment training and work experience in IT and refurbishment techniques to long term unemployed people, or those who have previously experienced mental health problems.

Our parent organisation was named West Yorkshire’s Best New Deal Placement Provider in 2007 and DOT-COMmunICaTions was named Employer of the Year in 2008. We were also named an “O2 It’s Your Community” Champion, one of only 15 nationally.

40 trainees receiving work experience. 18 of the trainees had previously suffered from mental illness and 22 had been long-term unemployed with a history of depression or problem behaviour. We also had 11 volunteer mentors working alongside our staff supporting the trainees.

21 trainees and volunteers subsequently found full-time employment (classed as 16 or more hours a week) as a result. This has saved tax payers a substantial amount in benefits.

Overall, in 2008-9, the volunteers and trainees together have given almost 500,000 hours of unpaid work.

If we assume that the work of the unskilled trainees was valued at minimum wage (£5.73 per hour) and the volunteers and skilled trainees at Volunteer England’s recommended rates (minus travel expenses paid by us) then together they have provided over £105,000 of unpaid work.

As of the 1st of April 2009, we had 5 trainees, 2 volunteers, 4 volunteer mentors and 5 staff in residence.


From those Friendly People at DOT-COMmunICaTions